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Return Policy

CHANGES TO ORDERS
  1. A non-refundable non disputable charge of $4.00 will assessed to all orders with changes after the order has been placed online by the customer.
RETURN POLICY
We want you to be happy, however we do understand when a product just doesn't match your decor or is not what you expected. If this happens contact our customer service department at sales@candycakeweddings.com before returning any merchandise for any reason. Orders returned or refused without prior authorization will be subject to all freight charges incurred in the shipping and back shipping of merchandise and possibly no refund may be given.
Here are the basics:
  1. Contact us within 7 days of receiving your order to discuss a returning your item.
  2. A returned shipment must include a "Return Authorization Number" or it will be refused. Contact us for this.
  3. All returned goods will be accessed a 15% restocking fee.
  4. The credit that you receive on your refund applies only to the product price only; the shipping and processing fees will not be refunded. This includes the shipping costs occurred when the "Free Shipping" promo code is used. Since we have to pay the shipping costs, the actual cost of shipping the product will not be refunded back to you.
  5. You will be responsible for paying the shipping costs for returning your item back to the return center.
  6. Items will not be accepted after 30 days from purchase date.
  7. Shipping costs for the original purchase and the returned item are non-refundable. 
  8. No refund will be granted for expedited shipping costs.
  9. When returning an item, it is best to use a trackable shipping service or purchase shipping insurance. 
  10. Late orders will be handled on a case to case basis.
MONOGRAMMED OR PERSONALIZED ITEMS
Personalized or monogrammed items that have the correct personalized wording cannot be returned. 
Personalization requests are applied to the product exactly as submitted on your order. Please double check all wording prior to placing an order. Email with questions. Changes to the order will not be accepted once the order has been processed. Email for details.
ITEM MUST BE UNUSED
To be eligible for a return, your item must be unused and in the same new condition that you received it. It must also be in the original packaging. 
EXEMPT ITEMS
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Gift cards, downloadable software products, some health and personal care items and personalized items.
THE REFUND PROCESS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you do not hear back from us, feel free to email and check on the status of your return.
We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
EXCHANGES
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@candycakeweddings.com We do understand returns will occasionally happen and we will do our best to accommodate your needs within the return and refund policy guidelines.
DAMAGED ITEMS
Please contact us within 5 days of receiving your order with photos of your damaged items.

OTHER DETAILS
Many of our products colors can vary slightly from what you see via our online shop. Sure we do our best, but occasionally minute differences occur in color variations online. Many computer monitors have various color and saturation settings which tend to alter the color or shade of product photos. This is outside of our control, so for super detailed requests please be sure to contact us first. We will do our very best to help you through the buying process to save any headaches later on. 

* Signature Required For Delivery *
To ensure the security of your package, some shippers will require a signature to complete the delivery process. This shipper will attempt to deliver the package once. If the delivery is not successful, the shipper will leave a door tag with instructions for pick up at the nearest depot. The shipper will hold your package for pick up at their nearest depot for 5 days. Help make sure your delivery goes smoothly by sending your package to an address where someone that you trust will be available to sign. 

Please keep in mind that packages returned to one of our warehouses because they were not picked up due to the fact that a signature required or the driver could not deliver to the doorstep and a package is returned to us for any reason a refund for the origination shipping will not be granted. A 15% restocking fee will be applied to the order prior to the refund.   

While we try our best, some minute variations can occur. This is especially the case when looking at the online shop – many computer monitors have various color and saturation settings which can alter the hue of the photos and is unfortunately outside of our control. If in doubt please email questions before purchasing an item.